Frequently Asked Questions
When should I call to schedule a clean?
Answer: We are open year round, so as long as it is above freezing, we will be cleaning windows. It is smart to call two to three weeks in advance to schedule. If you have a last minute request, still call and we'll see what we can do!
What payments do you accept and when do you expect it?
Answer: We accept cash, credit card, debit card, and checks. For cards there is a 3% convenience fee added per transaction. We appreciate payment at the conclusion of the job. If you have the invoice emailed to you, there is an option to pay online. If you need to mail your payment in or pay later, we allow 30 days before late fees are accessed.
When does the Pollen Season End?
Answer: Each year the pollen season is different. Tree pollen is usually done falling mid March to early May while other plants and grasses can continue to drop pollen through July. It can be delayed by a harsh winter and sped up by high winds. Once the windows are clean, the pollen is less likely to stick to the surface. Bottom line, if your windows are dirty, schedule as soon as you can!
Do you remove hard water stains?
Answer: Hard water stains are the result of windows coming in contact with water rich in minerals such as limestone, calcium, and magnesium. When the water dries it leaves behind these minerals which calcify on the windows. It does not come off with normal window cleaning and requires special cleaners and methods to remove. Hard water stains are very hard to identify when the windows are dirty and are sometimes only noticed during the process of cleaning windows. Hard water stains will require an additional cost, which will be discussed promptly if the issue arises.
How often do people get their windows cleaned?
Answer: Most common residential window cleaning schedules include quarterly, bi annually and annually. A popular option is having your windows cleaned two times a year, once both interior and exterior and the just exterior side of the window the second time. Commercial cleans are often on a weekly or monthly schedule. It really depends on your preference. In most circumstances the interior sides of windows stay cleaner longer so they may not need as much upkeep.
How far do you travel?
Answer: We don't have a parameter on how far we will go to clean, but the further away the job, the more we must charge for travel. A good way to bring the cost down is to set up a clean with your neighbor on the same day so that you can split the travel cost. We have clients at Lake James, Cashiers, Mars Hill, and all over NC.
Do I need to be home when you are cleaning our windows?
Answer: This is entirely up to you. We do need to access the interior of your home in most situations, but our employees have all been extensively vetted, and we trust them 100% to be professional both in and outside your home.
Are you insured?
Answer: Absolutely. We are happy to send a Certificate of Insurance upon request.
Why is there such a large time frame for when the window cleaner will arrive in the afternoon?
Answer: While we try to keep great notes and use them to predict when jobs will finish, sometimes things don’t go exactly according to plan. Therefore, when scheduling clients for an afternoon slot, we will usually give them a 2 to 3 hour window in which to expect us.