Process

Residential

Quoting:

You can contact us through the quote form, located here or by calling or texting 828-281-0062.

We do all of our quotes remotely. All we need is a rough window count and/or pictures of the home. You can send the pictures to our email (info@sunshinewindowgutter.com) or text them to our office phone. An in person quote can be provided at an additional fee.

Elements that go into quotes:

• Number of windows

• Type of windows (refer to this website to better understand your windows)

• Number, height, and difficulty of ladder placements

• State of windows (paint on windows, extremely dirty, post construction debris present)

NOTE: If your windows have never been professionally cleaned there may be post construction debris on them such as silicone, sticker residue, paint, etc. Some times this is not noticeable until we begin to clean the windows. If construction debris is present it may effect the price and is something we will discuss before proceeding with the clean. The same issue may come up with hard water stains which require a special product and method to remove.

Scheduling:

If the quote is agreed upon we will set up a time for us to come out. Our normal start time is 9am, and if time/job size allows we can schedule cleans later in the day.

Upon scheduling, you will receive an emailed confirmation and text. A few days before the job, you will receive a reminder email. This ensures a clear line of communication.

Cancellations:

If the weather is forecasted to be below freezing, or if rain is forecasted for the entire day, we may reschedule for safety/quality purposes. In warmer months, we expect sporadic rain falls and do not reschedule for quick showers. If we need to reschedule a clean, we will contact you the day before or the morning of. We will reschedule to the next available spot. If you feel that it’d be best to reschedule due to weather, please let us know as soon as possible so we can make arrangements for our crews.

NOTE: We are very thankful for every customer we serve and want you to be 100% satisfied with our work. We also depend on clients honoring the time you are scheduled for. Last minute cancellations often mean our employees are without work for the day. For this reason, we have a $50 cancellation fee for any cancellation within 48 hours of our scheduled appointment. This of course does not relate to cancellations due to weather.

Guarantee:

We guarantee our work. If you are not happy or see some streaks, let us know within 2 days and we will remedy any mistakes as quickly as possible.

NOTE: We are not able to honor the guarantee after 48 hours from the time of our clean due to extenuating circumstances that may render your windows dirty, making us no longer responsible for the cleanup.